Privacy Policy
Forget-Me-Not Flowers of Eastbourne Last updated: 24 August 2026
Forget-Me-Not Flowers of Eastbourne (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights.
Who we are
Forget-Me-Not Flowers of Eastbourne Email: forgetmenoteastbourne@hotmail.com Phone: 07429 603453
What information we collect
When you contact us through our website, by phone, email or WhatsApp, we may collect:
- Your name
- Email address
- Phone number
- Any details you share about your order (e.g. delivery address, funeral home details, tribute preferences)
- Payment information, where applicable (processed securely and not stored by us directly)
How we use your information
We use your personal data to:
- Respond to your enquiry or request
- Discuss and arrange your order, including design, delivery and payment
- Communicate with you about your order
- Keep basic records for accounting and legal purposes
We do not use your information for marketing without your separate, explicit consent, and we never sell your data to third parties.
Legal basis for processing
We process your data based on:
- Consent — when you submit the contact form or message us directly
- Contract — where we need your details to fulfil an order you’ve placed
- Legal obligation — where we’re required to keep certain records (e.g. for tax purposes)
How long we keep your information
We keep enquiry and order information for as long as necessary to fulfil the purpose it was collected for, and afterwards only as required by law (for example, financial records are typically kept for 6 years for tax purposes).
Sharing your information
We do not share your personal data with third parties, except where necessary to fulfil your order (for example, a delivery partner) or where required by law.
Your rights
Under UK GDPR, you have the right to:
- Ask what personal data we hold about you
- Ask us to correct inaccurate data
- Ask us to delete your data (“right to be forgotten”)
- Withdraw consent at any time
- Complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled (ico.org.uk)
To exercise any of these rights, contact us at forgetmenoteastbourne@hotmail.com.
Cookies
Our website may use basic cookies for site functionality. We do not currently use tracking or advertising cookies. [Adjust this section if you use Google Analytics, Facebook Pixel, or similar tools — let us know and we’ll update it.]
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact us
If you have any questions about this privacy policy or how we handle your data, please contact:
Email: forgetmenoteastbourne@hotmail.com Phone: 07429 603453