Last updated: October 2026
These terms apply to the Flowers of Remembrance monthly grave flower subscription from Forget-Me-Not Flowers of Eastbourne (“we”, “us”). By signing up, you (“you”, “the subscriber”) agree to these terms. Please read them carefully, and call us on 07429 603453 if anything is unclear.
1. The service
We will deliver a fresh flower arrangement to the grave, memorial or resting place you choose on the 1st of each month, for as long as your subscription continues. We deliver to cemeteries and churchyards in Eastbourne, Polegate, Hailsham, Pevensey, Seaford and the surrounding East Sussex area. Locations further afield may be possible by arrangement.
2. Packages and prices
- Potted arrangement – £15 per month
- Posy arrangement – £25 per month
- Wreath – £35 per month
Prices include delivery within our delivery area. Every arrangement is handmade using fresh, seasonal flowers, so designs, flowers and colours will vary from month to month and may differ from photographs on our website. We will follow your colour or flower preferences wherever we can, but cannot guarantee specific flowers.
3. Payment
- You pay monthly by standing order, which you set up with your own bank using the payment details we send you when you sign up.
- Payment is due on the 25th of each month and covers the delivery on the 1st of the following month.
- Your first payment must reach us by the 25th of the month before your first delivery. If you sign up after the 25th, your first delivery will normally be on the 1st of the month after next.
- If the 25th falls on a weekend or bank holiday, your payment may arrive on the next working day. This is fine.
- Please use the payment reference we give you so we can match your payment to your subscription.
- You are responsible for setting up, changing and cancelling your standing order with your bank.
4. Missed or late payments
If your payment has not reached us by the delivery date, we may hold that month’s delivery until payment is received. We will always try to contact you first. If payments are repeatedly missed, we may end your subscription by giving you written notice.
5. Delivery dates
- Flowers are delivered on the 1st of each month.
- Because of New Year’s Day, January’s delivery is made on 2nd January.
- Deliveries may be made at any time during the day.
- If we cannot reach the grave on the delivery date because the cemetery is closed, because of severe weather, or for another reason outside our control, we will deliver as soon as reasonably possible afterwards.
6. Grave location details and photo
When you sign up, you must give us clear, accurate instructions on how to find the grave (for example the cemetery name, section, row or plot number, and any helpful landmarks) and a clear photo of the grave, including the headstone or marker. Your subscription cannot start until we have both. If we cannot find the grave from the details given, we will contact you. We cannot be held responsible for a delivery that cannot be made because the location details were incorrect or incomplete. Please let us know straight away if any details change.
7. Cemetery and churchyard rules
Many cemeteries and churchyards have rules about what can be placed on graves (for example, some lawn sections do not permit wreaths, pots or containers). It is your responsibility to check that your chosen arrangement is permitted. We will always follow the rules of the cemetery or churchyard and may suggest a different package if your chosen one is not allowed.
8. After delivery
Once delivered, flowers are outdoors and exposed to the elements. We cannot be responsible for damage or loss caused by weather, wildlife, theft, vandalism, or removal by cemetery or churchyard staff. As fresh flowers and plants are natural products, we cannot guarantee how long an arrangement will last.
9. Minimum term
Every subscription has a minimum term of 3 months (three consecutive monthly payments and deliveries). After the minimum term, your subscription continues on a rolling monthly basis until you or we cancel it.
If you end your subscription during the minimum term (other than under section 11), the remaining payments for the minimum term remain payable.
10. Cancelling your subscription
- After the minimum term, you can cancel at any time by giving us at least 2 weeks’ written notice before your next payment date on the 25th (in other words, by the 11th of the month).
- Written notice can be given by email to forgetmenoteastbourne@hotmail.com or by letter. A phone call or text message on its own does not count as written notice.
- If your notice reaches us less than 2 weeks before the next payment date, one further payment will be due and one further delivery will be made.
- You must also cancel your standing order with your bank. Cancelling your standing order without giving us written notice does not count as notice, and cancelling with us does not stop your standing order automatically.
- We will confirm your cancellation and your final delivery date in writing.
11. Your right to cancel when you first sign up
You can cancel within 14 days of signing up for a full refund of any payment you have made, as long as your first delivery has not yet been made. Because flowers are perishable and made to order, this right does not apply to arrangements that have already been made or delivered.
12. Changing your package
You can change your package by giving us at least 2 weeks’ written notice before your next payment date. You will need to change the amount of your standing order with your bank to match the new price. Changing package does not restart your minimum term.
13. Price changes
We may change our prices from time to time. We will give you at least 30 days’ written notice of any price change. If you do not wish to continue at the new price, you can cancel before the change takes effect, even if you are still within your minimum term.
14. If we need to end the service
We may end your subscription by giving you at least 30 days’ written notice. If we end it, any payment you have made for a delivery that has not taken place will be refunded in full.
15. Refunds
Any refunds due will be paid by bank transfer to the account the payment came from, normally within 14 days.
16. Problems and complaints
If you are unhappy with a delivery, please contact us as soon as possible, ideally within 7 days, so we can look into it and put things right.
17. Your personal information
We use the details you give us only to run your subscription and to contact you about it. We will not sell or share your details with anyone else, except where needed to provide the service (for example, a cemetery office if we need help locating a grave) or where required by law. We keep your details for as long as your subscription is active and for as long afterwards as we need to for our business records.
18. General
These terms are governed by the law of England and Wales. Nothing in these terms affects your statutory rights as a consumer.
Contact us
Forget-Me-Not Flowers of Eastbourne
Phone: 07429 603453
Email: forgetmenoteastbourne@hotmail.com